Terms of Service

1. Acceptance of Terms

By downloading, accessing, or using the Lovia mobile application, website, and related services (collectively, the "App" or "Service"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must immediately discontinue use of the App.

These Terms constitute a legally binding agreement between you and Vallenova Industries Sdn Bhd ("Vallenova", "Lovia", "we", "us"), a company incorporated under the laws of Malaysia (Registration No. 202501047502).

Additional terms apply to specific features and form part of these Terms by reference:

• Privacy Policy — https://loviapp.live/api/privacy
• Child Safety Policy — https://loviapp.live/api/child-safety
• Community Guidelines — https://loviapp.live/api/community-guidelines
• Creator Program Terms — https://loviapp.live/api/creator-terms

Where a specific policy conflicts with these Terms, the specific policy governs for that feature.

2. Eligibility

To use Lovia, you must:

• Be at least 18 years of age;
• Be a legal resident of Malaysia, Indonesia, Thailand, or any other jurisdiction where the App is made available;
• Have the legal capacity to enter into a binding contract;
• Never have been convicted of a felony, sexual offence, or crime involving violence, and not be required to register as a sex offender in any jurisdiction;
• Not have been previously removed, banned, or suspended from Lovia; and
• Not be barred from using the App under any applicable law, including sanctions laws.

By using the App, you represent and warrant that you meet all of the above requirements on a continuing basis.

Age verification. We may require you to verify your age or identity at any time, including through government-issued identification, before granting access to certain features (including live streaming, gifting, and Creator Earnings). We may suspend or terminate any account we reasonably believe belongs to a person under 18, without notice and without refund.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to:

• Provide accurate, current, and complete information at registration;
• Keep your information accurate and current;
• Use only one account, and not create an account on behalf of another person;
• Not share, sell, rent, transfer, or lend your account to any other person;
• Not create a new account after we have suspended or terminated a previous account of yours; and
• Notify us immediately at officiallovia1@gmail.com of any unauthorised access.

Accounts are personal and non-transferable. You have no ownership interest in your account itself.

4. Subscription Tiers and Premium Features

4.1 Tiers

Lovia offers the following access tiers:

Core features — Moments, Swipe, Nearby, Matching, Chat, voice and video calls, and watching live streams — remain available to all users, including Spark. Spark users see advertising and may be required to view an advertisement before initiating a voice or video call. Certain call and discovery privileges are reserved for paid tiers.

4.2 Existing subscribers

Users holding an active subscription purchased under a previous plan will continue on the terms and price applicable at time of purchase until they cancel or change plans. We will notify affected users in advance of any migration.

4.3 Billing, renewal and cancellation

• All subscriptions are sold and billed through Google Play Billing. Vallenova does not process or store your card details.
• Prices are stated in Malaysian Ringgit (MYR) or your local Google Play currency, and are inclusive of applicable taxes unless stated otherwise.
• Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before renewal.
• You may cancel at any time through your Google Play account settings. Cancellation stops future renewals; it does not retroactively refund the current period.
• Cancelling does not delete your Lovia account. To delete your account, see Section 15.

4.4 Price changes

We may change subscription prices. Changes take effect at your next renewal and we will give you notice in-app or by email before they apply. Continuing your subscription after the change takes effect constitutes acceptance.

4.5 Refunds

Purchases are non-refundable except where refund is required by applicable consumer protection law (including the Consumer Protection Act 1999 (Malaysia)) or by Google Play's refund policies. Refund requests for Google Play purchases must be made through Google Play. We do not refund partial subscription periods, unused Coins, or purchases lost due to account termination for breach of these Terms.

5. Coins (Virtual Items)

5.1 Nature of Coins

"Coins" are a limited, personal, non-transferable, revocable licence to use a digital feature within the App. Coins:

• Are not money, currency, e-money, stored value, a deposit, or a financial instrument;
• Have no monetary value outside the App and cannot be exchanged for cash, goods, or services outside the App by you;
• Are not your property and confer no ownership right;
• Cannot be sold, gifted outside the App, traded, transferred between accounts, or used as a means of payment or value transfer to any person;
• Are non-refundable and non-returnable once purchased, except where required by law.

5.2 Purchase and use

Coins are purchased through Google Play Billing and are credited to your account after successful verification of your purchase. Coins may be used to send Gifts and to access certain in-App features. We may change the price of Coins, the cost of any feature in Coins, and the features available, at any time.

5.3 Promotional Coins

Coins we grant free of charge — through promotions, rewards, compensation, testing, or otherwise ("Promotional Coins") — are marked as such in our records. Promotional Coins cannot be converted into withdrawable Creator Earnings, and any value derived from them is not eligible for cash-out. We may expire, adjust, or revoke Promotional Coins at any time.

5.4 Expiry and forfeiture

Purchased Coins remain valid while your account is in good standing. Coins are forfeited without compensation if your account is terminated for breach of these Terms, or if the App or a feature is discontinued (subject to any refund we are required by law to give).

5.5 Prohibited Coin conduct

You must not: purchase Coins on behalf of another person for resale; use Coins or Gifts to transfer value between users; use stolen, unauthorised, or fraudulent payment methods; exploit bugs, promotions, or refund mechanisms to obtain Coins; or use Coins in any scheme involving money laundering, terrorism financing, or evasion of currency controls. We may reverse transactions, remove Coins, freeze Earnings, and terminate accounts involved in such conduct, and may report it to the authorities.

6. Gifts

Users may send virtual "Gifts" to other users using Coins, in contexts we make available (which may include live streams and, where enabled, chat).

• A Gift is a digital display item. Sending a Gift consumes Coins and is final and non-refundable.
• Sending a Gift does not create an obligation on the recipient to provide anything in return. Any arrangement in which a Gift is exchanged for sexual content, sexual services, meetings, or any other consideration is strictly prohibited (see Section 11).
• We may set limits on Gift value, frequency, and eligibility, and may disable Gifts in any context at any time.
• Certain Gift features may be disabled, region-restricted, or made available only to verified users.

7. Creator Program and Earnings

Where we make it available, eligible users may be approved to participate in the Lovia Creator Program, under which a share of the value of Gifts received may be credited as Earnings and, subject to verification and eligibility requirements, withdrawn.

Participation is by application or invitation and at our sole discretion. The Creator Program is governed by the separate Lovia Creator Program Terms, available at https://loviapp.live/api/creator-terms, which form part of these Terms for participating users.

Creator Program features are not available to all users or in all regions, and are enabled progressively. Nothing in these Terms entitles any user to earn or withdraw money from the App.

8. Live Streaming

Where available, Lovia allows eligible users to broadcast live video ("LIVE") and other users to watch and send Gifts.

• Broadcasting is restricted to verified users aged 18 or above, and may require additional approval.
• Live streams are public or semi-public. Anything you broadcast may be seen, recorded, or screen-captured by others. Do not broadcast anything you would not want permanently public.
• We may record, store, review, and moderate live streams and associated chat for safety, legal compliance, and enforcement purposes. Retention periods are described in the Privacy Policy.
• We may interrupt, terminate, age-restrict, geo-restrict, or remove any stream at any time, with or without notice.
• You must not broadcast: nudity or sexual content; sexual solicitation; violence, self-harm, or dangerous acts; minors as the subject or participant; content infringing third-party rights (including music you do not have rights to); gambling; the sale of regulated goods; or content that violates Malaysian law, including the Communications and Multimedia Act 1998 and the Online Safety Act 2024.
• Streaming from or into jurisdictions where such content is unlawful is your responsibility.

9. Voice and Video Calls, Voice Notes, and Chat

• Voice and video calls are provided through third-party real-time infrastructure (currently Agora). Call media is transmitted through that provider's network.
• Calls require the recipient to accept. You must not use repeated call attempts to harass any user.
• You must not record, screenshot, or otherwise capture any call, voice note, image, or message from another user without their express consent. Doing so may constitute an offence under Malaysian law and will result in account termination.
• Voice notes, images, and video shared in chat are stored on our infrastructure to enable delivery and may be reviewed following a report.
• Spark users may be required to view an advertisement before initiating a call, and may be unable to call users on certain tiers.
• We do not guarantee call quality, connectivity, or availability.

10. Moments, Profiles, and User Content

"User Content" means anything you upload, post, stream, send, or display on Lovia, including profile photos, bios, Moments posts, chat messages, voice notes, and live broadcasts.

10.1 Ownership and licence

You retain ownership of your User Content. By submitting User Content, you grant Vallenova Industries Sdn Bhd a non-exclusive, royalty-free, worldwide, sublicensable licence to host, store, reproduce, modify (for formatting and technical purposes), distribute, and display that content for the purpose of operating, securing, moderating, and improving the Service, and for promoting the Service where you have separately consented.

This licence ends when you delete the content or your account, except: (a) where the content has been shared with other users who have not deleted it; and (b) where we must retain copies for legal, safety, or moderation purposes as described in the Privacy Policy.

10.2 Your warranties

You warrant that you own or have all necessary rights to your User Content, that it does not infringe any third-party rights (including copyright in music used in streams or Moments), and that it does not violate any law or these Terms.

10.3 No obligation to monitor

We are not obliged to pre-screen User Content, but we may review, moderate, restrict, or remove any content at our discretion.

11. Prohibited Conduct

You must not:

Safety and dignity - Harass, abuse, threaten, stalk, dox, or intimidate any person; - Post content promoting discrimination, racism, religious hatred, or hate speech; - Post content glorifying violence, terrorism, self-harm, suicide, or eating disorders; - Share sexual or intimate content of any person without their consent, including "revenge" content.

Sexual conduct and solicitation - Offer, request, advertise, or arrange sexual services, escorting, or any transaction where money, Coins, Gifts, or goods are exchanged for sexual activity or sexual content; - Post pornographic or sexually explicit content; - Send unsolicited sexual content to any user.

Minors — see Section 12.

Fraud, financial and commercial abuse - Run investment, cryptocurrency, romance, or "loan" scams, or solicit money from other users; - Use the App for commercial solicitation, advertising, multi-level marketing, or spam; - Use Coins, Gifts, or Earnings for money laundering, terrorism financing, or unlicensed money transfer; - Use stolen or unauthorised payment credentials.

Platform integrity - Impersonate any person or entity, or use another person's photos or identity; - Create fake, bot, or duplicate accounts, or artificially inflate engagement, views, or Gifts; - Scrape, crawl, or collect other users' data; - Reverse engineer, decompile, tamper with, or circumvent any part of the App, including paywalls, tier restrictions, advertising, moderation, or billing systems; - Access the App through unofficial, modified, or emulated clients; - Interfere with or overload our infrastructure.

Legal - Violate any applicable law, including Malaysian law, the law of your country of residence, and the laws of any country you access the App from.

Breach may result in warning, feature restriction, content removal, forfeiture of Coins and Earnings, suspension, permanent termination without refund, and referral to law enforcement.

12. Child Safety

Lovia maintains a zero-tolerance policy on any content or behaviour that exploits or endangers minors. The App is strictly for users aged 18 and above.

We strictly prohibit:

• Any content involving the sexual exploitation of minors (CSAM/CSAE);
• Grooming, sexualised communication with, or solicitation of minors;
• Any content depicting, promoting, or facilitating harm to children;
• Any attempt by a person under 18 to access the App, including by misstating their age.

We use a combination of automated detection, user reporting, and human review. Confirmed violations result in immediate permanent termination, preservation of the relevant evidence, and reporting to the Royal Malaysia Police (PDRM), the Malaysian Communications and Multimedia Commission (MCMC), and any other competent authority — including, where applicable, NCMEC and equivalent bodies in Indonesia and Thailand.

Lovia complies with the Child Act 2001, the Sexual Offences Against Children Act 2017, and the Online Safety Act 2024 (Malaysia).

Report child safety concerns: officiallovia1@gmail.com — full policy at https://loviapp.live/api/child-safety

13. Reporting, Moderation, and Appeals

13.1 Reporting

Every profile, message, Moment, and live stream includes an in-App reporting function. You may also report to officiallovia1@gmail.com. We aim to acknowledge reports within 24 hours and to action urgent safety reports (child safety, credible threats, non-consensual intimate content) as a priority.

13.2 Enforcement

Depending on severity and history, we may issue a warning, remove content, restrict features, suspend the account temporarily, or terminate permanently. We may act immediately and without prior notice where there is a risk to user safety or a legal obligation to do so.

13.3 Appeals

If you believe an enforcement decision was made in error, you may appeal within 14 days by emailing officiallovia1@gmail.com with your account email and the reference given in the enforcement notice. Appeals are reviewed by a person not involved in the original decision, and we aim to respond within 14 days. Decisions on child safety violations are final.

14. Matching, Communication, and Real-World Interactions

14.1 No guarantees

Lovia uses a mutual-consent model: users must mutually like each other before direct messaging is enabled. We do not conduct criminal background checks on users. We do not verify the accuracy of information provided by other users and are not responsible for the conduct of any user, on or off the platform. We do not guarantee matches, responses, connections, or outcomes of any kind.

14.2 Meeting in person

If you choose to meet another user, we strongly recommend that you:

• Meet in a public place the first time;
• Tell a trusted friend or family member where you are going;
• Arrange your own transport;
• Never send money to someone you have not met;
• Leave if anything feels wrong, and report the user.

Vallenova Industries Sdn Bhd is not responsible for any harm, loss, injury, or damage arising from interactions between users, whether online or in person. You interact with other users at your own risk.

15. Advertising

The Service is supported in part by advertising displayed to users on the free tier. Advertising is served by third-party networks (including Google AdMob), which may use device identifiers and usage signals to select and measure ads. Your advertising choices and the data involved are described in the Privacy Policy. We are not responsible for the content of third-party advertisements or the products or services they promote. Paid tiers (Connect, Infinity) are ad-free.

16. Third-Party Services

The App relies on third-party providers, including for real-time media (Agora), cloud infrastructure and storage, push notifications, email delivery, advertising, payment collection (Google Play), and payouts (Razorpay Curlec / DuitNow). Your use of features involving these providers may also be subject to their terms. We are not responsible for the acts, omissions, outages, or policies of third-party providers.

17. Intellectual Property

All content, features, software, design, trademarks, and functionality of the Lovia App — other than User Content — are the exclusive property of Vallenova Industries Sdn Bhd and are protected by Malaysian and international copyright, trademark, and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes in accordance with these Terms.

If you believe your intellectual property rights have been infringed on Lovia, contact officiallovia1@gmail.com with details of the work, the location of the infringing content, and a statement of your good-faith belief and authority to act. We may remove content and terminate repeat infringers.

18. Privacy and Data Protection

Lovia processes personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) and, where applicable, the data protection laws of Indonesia (PDP Law) and Thailand (PDPA). See our full Privacy Policy at https://loviapp.live/api/privacy.

19. Service Availability and Changes

We may add, modify, suspend, restrict, or discontinue any feature of the App, in whole or in part, at any time. Some features may be released as beta or experimental and may be unstable, limited to certain regions or tiers, or withdrawn. We are not liable for any loss arising from a change to or withdrawal of any feature, except as set out in Section 5.4 and Section 4.5.

20. Suspension and Termination

20.1 By you

You may stop using the App at any time and may delete your account (see Section 21). Cancelling a subscription is separate from deleting your account.

20.2 By us

We may suspend or terminate your account, with or without notice, if you breach these Terms or any policy incorporated into them, if we are required to do so by law, or if we reasonably believe your account presents a risk to other users, to us, or to the integrity of the Service.

20.3 Effect of termination

On termination: your licence to use the App ends; your profile is removed from discovery; unused Coins are forfeited without refund; and Pending or Available Earnings may be withheld or forfeited where the termination arises from your breach, fraud, or unlawful conduct. Sections that by their nature should survive (including Sections 10.1, 17, 22, 23, 24, 25) survive termination.

21. Account Deletion

You may delete your account at any time through Settings → Delete Account in the App, or by submitting a request at https://loviapp.live/api/delete-account.

On deletion, your profile is removed from discovery immediately and your personal data is permanently deleted within 30 days, except where we are required by law to retain it, or where limited records must be retained for safety, fraud prevention, financial reporting, or moderation purposes as described in the Privacy Policy. Deleting your account forfeits any unused Coins and any Earnings not yet withdrawn. Withdraw any Available Earnings before deleting.

22. Disclaimers

The App is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components, or that any defect will be corrected.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Malaysian law, including liability for death or personal injury caused by our negligence or for fraud.

23. Limitation of Liability

To the maximum extent permitted by law, Vallenova Industries Sdn Bhd, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or opportunity, arising from or relating to your use of the App — including loss arising from the conduct of other users, real-world meetings, unavailability of the Service, or loss of Coins or Earnings.

Our total aggregate liability for all claims arising out of or relating to these Terms or the App shall not exceed the greater of (a) the total amount you paid to us in the 12 months preceding the event giving rise to the claim, or (b) RM 500.00.

24. Indemnity

You agree to indemnify and hold harmless Vallenova Industries Sdn Bhd and its directors, officers, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising from your User Content, your use of the App, your breach of these Terms, your violation of any law, or your infringement of any third party's rights.

25. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. You and Vallenova submit to the exclusive jurisdiction of the courts of Malaysia.

Before commencing proceedings, you agree to first contact us at officiallovia1@gmail.com and attempt in good faith to resolve the dispute informally for a period of 30 days. Where the dispute is not resolved, the parties may agree to refer it to mediation at the Asian International Arbitration Centre (AIAC), Kuala Lumpur.

Nothing in this Section prevents either party from seeking urgent injunctive relief.

26. Changes to These Terms

We may modify these Terms at any time. For material changes — including changes to fees, Coin terms, Earnings terms, or your rights — we will give at least 14 days' notice in-App or by email before they take effect. Non-material changes take effect on publication. Your continued use of the App after the effective date constitutes acceptance. If you do not accept the updated Terms, you must stop using the App and may delete your account.

27. General

• Severability — If any provision is found unenforceable, the remainder continues in full force.
• No waiver — Our failure to enforce any provision is not a waiver of it.
• Assignment — You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Entire agreement — These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the App.
• Force majeure — We are not liable for failure to perform due to events beyond our reasonable control, including network or provider outages, natural disasters, and government action.
• Language — These Terms are published in English. Where we provide a translation and there is a conflict, the English version governs to the extent permitted by law.

28. Contact Us

Vallenova Industries Sdn Bhd Registration No: 202501047502 Sungai Petani, Kedah, Malaysia Email: officiallovia1@gmail.com

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